Shipping

In-stock items ship from our store in Rockville Centre, NY within 2 business days.

Personalized items need extra time for us to make them:

• Embroidery: ships within 3–5 business days
• Vinyl and heat press: ships within 2–3 business days

Special-order items come from our vendors and ship within 2½ weeks. These are marked "special order" on the product page.

Oversized items may have an extra shipping charge, shown at checkout.

Business days are Monday through Friday, not including holidays. Shipping times are counted from the day you place your order. Delivery time after shipping depends on the carrier.

Returns & Exchanges

We do not offer refunds. We gladly offer an exchange or store credit within 21 days of purchase.

To qualify, your item must be:

• Unused and in perfect condition
• In its original packaging with the original tags attached
• Returned with your receipt or proof of purchase

These items are final sale and cannot be returned or exchanged:

• Personalized items (embroidery, vinyl, heat press, monogramming)
• Sale and clearance items
• Seasonal and holiday merchandise
• Jewelry with the tags removed

Return shipping: You pay the cost of shipping your item back to us. Shipping charges are not refundable.

Damaged item or our mistake? If your order arrives damaged or we made an error, contact us within 7 days of delivery with a photo, and we'll make it right at no cost to you.

Questions? Call or text us at 516-969-9485 or email jeannine@jeanninesgifts.com. We're happy to help.